Front Office Agent (m/f/d)

Düsseldorf

Full-time

The hospitality industry thrives on genuine hospitality—and that passion is at the heart of everything we do.

We are looking for a dedicated individual with strong organizational skills, excellent communication skills, and a strong commitment to customer service to welcome and assist our guests.

Even during busy moments, you maintain a friendly demeanor, composure, and a clear overview of the situation. A passion for working with people, team spirit, and a commitment to ensuring guests have a thoroughly enjoyable stay are the hallmarks of the ideal candidate for the position of Front Office Agent (m/f/d).

Benefits:

An interesting and varied work environment in one of Düsseldorf’s most impressive buildings
A team-oriented leadership style and room for ideas and creativity
Employee Meals
Uniforms, including free dry cleaning
At least 28 days of vacation
Pay at least in accordance with the DEHOGA collective bargaining agreement
Feedback sessions, career advancement opportunities, and training programs for personal and professional development
101 Best Friends Rate for Overnight Stays at Participating Hotels
Take advantage of “Corporate Benefits”—save up to 50% on over 800 top brands

Responsibilities:

Providing service to our international hotel guests from booking through check-out
Handling check-in and check-out procedures and escorting guests to their rooms
Responsibility for fulfilling all guest requests
Provision of Concierge Services
Accepting and Processing Reservations
Providing advice to guests and making recommendations to ensure an unforgettable stay

Skills:

Completed vocational training as a hotel manager
Good knowledge of German and English; knowledge of other foreign languages is a plus
strong organizational skills
Proficiency with OPERA and MS Office is a plus
Friendliness, flexibility, reliability, and a strong sense of responsibility
professional demeanor
Communication skills, ability to handle pressure, commitment to quality, team-oriented
Ideally, a Class B driver’s license

If you’re passionate about the hospitality and restaurant industry and want to work with a motivated team to create unforgettable guest experiences, you’ve come to the right place.

We look forward to receiving your detailed application at human.resources@thewellem.com.

THE WELLEM Düsseldorf
Mühlenstraße 34
40213 Düsseldorf

Front Office Agent (m/f/d)

Benefits:

Responsibilities:

Skills:

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