This privacy statement was last updated on 01/22/2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the data we obtain about you via https://thewellem.com/en/. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
If you have any questions, or want to know exactly what data we keep of you, please contact us.
For this purpose we use the following data:
The basis on which we may process these data is:
Retention period
We retain this data until the service is terminated.
For this purpose we use the following data:
The basis on which we may process these data is:
Retention period
We retain this data until the service is terminated.
For this purpose we use the following data:
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
For this purpose we use the following data:
The basis on which we may process these data is:
Retention period
We retain this data until the service is terminated.
For this purpose we use the following data:
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
For this purpose we use the following data:
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
We only share this data with processors and with other third parties for which consent must be obtained.
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We have concluded a data Processing Agreement with Google.
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.
Our Data Protection Officer has been registered with the data protection authority in an EU Member State. If you have any questions or requests with respect to this privacy statement or for the Data Protection Officer, you may contact Mario Rosenkranz, via https://www.bitsic.de/ or m.rosenkranz@bitsic.de or by telephone on +492953 39699-23
FRANKONIA Hospitality GmbH
Mühlenstr. 34, 40213 Düsseldorf
Germany
Website: https://thewellem.com/en/
Email: info@ex.comthewellem.com
Phone number: +49 211 547650622
For the most frequently submitted requests, we also offer you the possibility to use our data request form
WPML uses cookies to identify the visitor's current language, the last language visited, and the language of logged-in users.
While you are using the plugin, WPML shares data about the website through the installer. No data is shared by the user themselves.
This website uses Complianz's Privacy Suite for WordPress to collect and record browser- and device-based consents. For this feature, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, please see the Complianz Privacy Policy.
WPML Translation Management will send the email address and name of each manager and the assigned translator, as well as the content itself, to the advanced translation editor and the translation services used.
WPML String Translation will send all strings to WPML's advanced translation editor and the translation services used.
Our website uses the communication services of DialogShift GmbH, Torstr. 201,
10115 Berlin. These include a chat application, email communication, and telephone communication. The applications process and store data for the purpose of web analytics, operating communication services, and responding to inquiries.
For the operation of the chat function, the chat texts are stored and a cookie with a unique ID is set - this serves to recognize you as a customer. For email and telephone communication, the communication contents are also temporarily stored to ensure efficient processing of your requests.
A cookie is a small text file that is stored locally in the cache on your device. Using this cookie, our application recognizes the device again and can retrieve past chat protocols. This cookie is stored for 90 days from last use. You can disable the storage of cookies in your browser settings. However, the chat function cannot be executed without the use of cookies.
The possible disclosure of e.g., name, email address, or telephone number is voluntary and includes consent to temporarily use and store this data for the purpose of contact until the end of the contact. This personal data will be deleted after 90 days. When using the Journey Messaging Service, your contact details may also be used for the transmission of travel-related information (such as check-in information) if you have consented to this.
The legal basis for data processing is based on Art. 6 Para. 1 lit. a GDPR, § 25
Para. 1 TTDSG on the basis of your consent.
DialogShift provides further information about the collection and use of data as well as your rights and options for protecting your privacy at https://www.dialogshift.com/privacy.
