{"id":6471,"date":"2025-12-01T10:16:10","date_gmt":"2025-12-01T10:16:10","guid":{"rendered":"http:\/\/thewellem.com\/privacy-policy-eu\/"},"modified":"2025-12-01T11:14:13","modified_gmt":"2025-12-01T11:14:13","slug":"privacy-policy-eu","status":"publish","type":"page","link":"https:\/\/thewellem.com\/en\/privacy-policy-eu\/","title":{"rendered":"Privacy policy (EU)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6471\" class=\"elementor elementor-6471 elementor-6420\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce0a832 e-flex e-con-boxed e-con e-parent\" data-id=\"1ce0a832\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81cd56d elementor-widget elementor-widget-spacer\" data-id=\"81cd56d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbd2375 elementor-widget elementor-widget-heading\" data-id=\"dbd2375\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Privacy policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ad8787 elementor-widget elementor-widget-spacer\" data-id=\"8ad8787\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b52f239 elementor-widget elementor-widget-shortcode\" data-id=\"3b52f239\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<!-- Legal document generated by Complianz | GDPR\/CCPA Cookie Consent https:\/\/wordpress.org\/plugins\/complianz-gdpr -->\n<div id=\"cmplz-document\" class=\"cmplz-document privacy-statement cmplz-document-eu\"><p><i>This privacy statement was last updated on 03\/26\/2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.<\/i><br \/><br \/><\/p><p><p>In this privacy statement, we explain what we do with the data we obtain about you via <a href=\"https:\/\/thewellem.com\/en\/\">https:\/\/thewellem.com\/en\/<\/a>. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:<\/p><ul>\n                <li>we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;<\/li>\n                <li>we aim to limit our collection of personal data to only the personal data required for legitimate purposes;<\/li>\n                <li>we first request your explicit consent to process your personal data in cases requiring your consent;<\/li>\n                <li>we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;<\/li>\n                <li>we respect your right to access your personal data or have it corrected or deleted, at your request.<\/li>\n            <\/ul><p>If you have any questions, or want to know exactly what data we keep of you, please contact us.<\/p><\/p><h2>1. Purpose, data and retention period<\/h2>We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)<details class=\"cmplz-dropdown dropdown-privacy-statement\"><summary><div><h3>1.1 Contact - Through phone, mail, email and\/or webforms<\/h3><\/div><\/summary><p class=\"cmplz-subtitle\">For this purpose we use the following data:<\/p><p><ul><li>A first and last name<\/li><li>An email address<\/li><li>A telephone number<\/li><li>IP Address<\/li><\/ul><\/p><p class=\"cmplz-subtitle\">The basis on which we may process these data is:<\/p><p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/cookiedatabase.org\/legal-bases\/#agreement\">It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party. <\/a><\/p><p class=\"cmplz-subtitle\">Retention period<\/p><p>We retain this data until the service is terminated.<\/p><\/details><details class=\"cmplz-dropdown dropdown-privacy-statement\"><summary><div><h3>1.2 Payments<\/h3><\/div><\/summary><p class=\"cmplz-subtitle\">For this purpose we use the following data:<\/p><p><ul><li>A first and last name<\/li><li>A home or other physical address, including street name and name of a city or town<\/li><li>An email address<\/li><li>A telephone number<\/li><li>IP Address<\/li><li>Date of birth<\/li><\/ul><\/p><p class=\"cmplz-subtitle\">The basis on which we may process these data is:<\/p><p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/cookiedatabase.org\/legal-bases\/#agreement\">It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party. <\/a><\/p><p class=\"cmplz-subtitle\">Retention period<\/p><p>We retain this data until the service is terminated.<\/p><\/details><details class=\"cmplz-dropdown dropdown-privacy-statement\"><summary><div><h3>1.3 Newsletters<\/h3><\/div><\/summary><p class=\"cmplz-subtitle\">For this purpose we use the following data:<\/p><p><ul><li>A first and last name<\/li><li>An email address<\/li><\/ul><\/p><p class=\"cmplz-subtitle\">The basis on which we may process these data is:<\/p><p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/cookiedatabase.org\/legal-bases\/#consent\">Upon the provision of consent.<\/a><\/p><p class=\"cmplz-subtitle\">Retention period<\/p><p>We retain this data until the service is terminated.<\/p><\/details><details class=\"cmplz-dropdown dropdown-privacy-statement\"><summary><div><h3>1.4 To be able to comply with legal obligations<\/h3><\/div><\/summary><p class=\"cmplz-subtitle\">For this purpose we use the following data:<\/p><p><ul><li>A first and last name<\/li><li>A home or other physical address, including street name and name of a city or town<\/li><li>An email address<\/li><li>A telephone number<\/li><li>IP Address<\/li><li>Date of birth<\/li><\/ul><\/p><p class=\"cmplz-subtitle\">The basis on which we may process these data is:<\/p><p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/cookiedatabase.org\/legal-bases\/#agreement\">It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party. <\/a><\/p><p class=\"cmplz-subtitle\">Retention period<\/p><p>We retain this data until the service is terminated.<\/p><\/details><details class=\"cmplz-dropdown dropdown-privacy-statement\"><summary><div><h3>1.5 Compiling and analyzing statistics for website improvement.<\/h3><\/div><\/summary><p class=\"cmplz-subtitle\">For this purpose we use the following data:<\/p><p><ul><li>IP Address<\/li><li>Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer&#039;s interaction with an Internet Web site, application, or advertisement<\/li><li>Account name or alias<\/li><\/ul><\/p><p class=\"cmplz-subtitle\">The basis on which we may process these data is:<\/p><p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/cookiedatabase.org\/legal-bases\/#consent\">Upon the provision of consent.<\/a><\/p><p class=\"cmplz-subtitle\">Retention period<\/p><p>We retain this data until the service is terminated.<\/p><\/details><details class=\"cmplz-dropdown dropdown-privacy-statement\"><summary><div><h3>1.6 To sell or share data with a third party<\/h3><\/div><\/summary><p class=\"cmplz-subtitle\">For this purpose we use the following data:<\/p><p><ul><li>Account name or alias<\/li><li>IP Address<\/li><li>Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer&#039;s interaction with an Internet Web site, application, or advertisement<\/li><\/ul><\/p><p class=\"cmplz-subtitle\">The basis on which we may process these data is:<\/p><p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/cookiedatabase.org\/legal-bases\/#consent\">Upon the provision of consent.<\/a><\/p><p class=\"cmplz-subtitle\">Retention period<\/p><p>We retain this data until the service is terminated.<\/p><\/details><h2>2. Sharing with other parties<\/h2><p>We only share this data with processors and with other third parties for which consent must be obtained.<\/p><h2>3. Cookies<\/h2><p>Our website uses cookies. For more information about cookies, please refer to our <a href=\"https:\/\/thewellem.com\/en\/cookie-directive-eu\/\">Cookie Policy<\/a>.&nbsp;<\/p><h2>4. Disclosure practices<\/h2><p><p>We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.<\/p><p>If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.<\/p><\/p><p>We have concluded a data Processing Agreement with Google.<\/p><h2>5. Security<\/h2><p>We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.<\/p><h2>6. Third-party websites<\/h2><p>This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.<\/p><h2>7. Amendments to this privacy statement<\/h2><p>We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.<\/p><h2>8. Accessing and modifying your data<\/h2><p>If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:<\/p><ul>\n                <li>You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.<\/li>\n                <li>Right of access: You have the right to access your personal data that is known to us.<\/li>\n                <li>Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.<\/li>\n                <li>If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.<\/li>\n                <li>Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.<\/li>\n                <li>Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.<\/li>\n            <\/ul><p>Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.<\/p><h2>9. Submitting a complaint<\/h2><p>If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.<\/p><h2>10. Data Protection Officer<\/h2><p>Our Data Protection Officer has been registered with the data protection authority in an EU Member State. If you have any questions or requests with respect to this privacy statement or for the Data Protection Officer, you may contact Mario Rosenkranz, via https:\/\/www.bitsic.de\/ or m.rosenkranz@bitsic.de or by telephone on +492953 39699-23<\/p><h2>11. Contact details<\/h2><p>FRANKONIA Hospitality GmbH<br \/>\n        M\u00fchlenstr. 34, 40213 D\u00fcsseldorf<br \/>\n        Germany<br \/>\n        Website: <a href=\"https:\/\/thewellem.com\/en\/\">https:\/\/thewellem.com\/en\/<\/a> <br \/>\n        Email: <span class=\"cmplz-obfuscate\">i&#110;f&#111;@<span class=\"cmplz-fmail-domain\">&#101;x&#046;co&#109;<\/span>thewe&#108;&#108;e&#109;&#046;co&#109;<\/span> <br \/>\n        Phone number: +49 211 547650622<\/p><h2>12. Data Requests<\/h2><p>For the most frequently submitted requests, we also offer you the possibility to use our data request form<br \/>\t\t\t<div class=\"cmplz-datarequest cmplz-alert\">\n\t\t\t\t<span class=\"cmplz-close\">&times;<\/span>\n\t\t\t\t<span id=\"cmplz-message\"><\/span>\n\t\t\t<\/div>\n\t\t\t<form id=\"cmplz-datarequest-form\">\n\t\t\t\t<input type=\"hidden\" required value=\"eu\" name=\"cmplz_datarequest_region\" id=\"cmplz_datarequest_region\">\n\n\t\t\t\t<label for=\"cmplz_datarequest_firstname\" class=\"cmplz-first-name\">Name\t\t\t\t\t<input type=\"search\" class=\"datarequest-firstname\" value=\"\" placeholder=\"your first name\" id=\"cmplz_datarequest_firstname\" name=\"cmplz_datarequest_firstname\">\n\t\t\t\t<\/label>\n\t\t\t\t<div>\n\t\t\t\t\t<label for=\"cmplz_datarequest_name\">Name<\/label>\n\t\t\t\t\t<input type=\"text\" required value=\"\" placeholder=\"Your name\" id=\"cmplz_datarequest_name\" name=\"cmplz_datarequest_name\">\n\t\t\t\t<\/div>\n\t\t\t\t<div>\n\t\t\t\t\t<label for=\"cmplz_datarequest_email\">Email<\/label>\n\t\t\t\t\t<input type=\"email\" required value=\"\" placeholder=\"email@email.com\" id=\"cmplz_datarequest_email\" name=\"cmplz_datarequest_email\">\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"cmplz_datarequest cmplz_datarequest_request_for_access\">\n\t\t\t\t\t\t\t<label for=\"cmplz_datarequest_request_for_access\">\n\t\t\t\t\t\t\t\t<input type=\"checkbox\" value=\"1\" name=\"cmplz_datarequest_request_for_access\" id=\"cmplz_datarequest_request_for_access\" \/>\n\t\t\t\t\t\t\t\tSubmit a request for access to the data we process about you.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"cmplz_datarequest cmplz_datarequest_right_to_be_forgotten\">\n\t\t\t\t\t\t\t<label for=\"cmplz_datarequest_right_to_be_forgotten\">\n\t\t\t\t\t\t\t\t<input type=\"checkbox\" value=\"1\" name=\"cmplz_datarequest_right_to_be_forgotten\" id=\"cmplz_datarequest_right_to_be_forgotten\" \/>\n\t\t\t\t\t\t\t\tSubmit a request for deletion of the data if it is no longer relevant.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"cmplz_datarequest cmplz_datarequest_right_to_data_portability\">\n\t\t\t\t\t\t\t<label for=\"cmplz_datarequest_right_to_data_portability\">\n\t\t\t\t\t\t\t\t<input type=\"checkbox\" value=\"1\" name=\"cmplz_datarequest_right_to_data_portability\" id=\"cmplz_datarequest_right_to_data_portability\" \/>\n\t\t\t\t\t\t\t\tSubmit a request to receive an export file of the data we process about you.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<input type=\"button\" id=\"cmplz-datarequest-submit\" value=\"Send\">\n\t\t\t<\/form>\n\n\t\t\t<style>\n\t\t\t\t\/* first-name is honeypot *\/\n\t\t\t\t.cmplz-first-name {\n\t\t\t\t\tposition: absolute !important;\n\t\t\t\t\tleft: -5000px !important;\n\t\t\t\t}\n\t\t\t<\/style>\n\t\t\t<\/p><h2>Annex<\/h2><p><h2>WPML<\/h2><p>WPML uses cookies to identify the visitor's current language, the last language visited, and the language of logged-in users.<\/p><p>While you are using the plugin, WPML shares data about the website through the installer. No data is shared by the user themselves.<\/p><p>&nbsp;<\/p><h2>Complianz | The Privacy Suite for WordPress<\/h2><p>This website uses Complianz's Privacy Suite for WordPress to collect and record browser- and device-based consents. For this feature, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, please see the Complianz <a href=\"https:\/\/complianz.io\/legal\/privacy-statement\/\">Privacy Policy<\/a>.&nbsp;<\/p><p>&nbsp;<\/p><h2>WPML Translation Management<\/h2><p>WPML Translation Management will send the email address and name of each manager and the assigned translator, as well as the content itself, to the advanced translation editor and the translation services used.<\/p><p>&nbsp;<\/p><h2>WPML String Translation<\/h2><p>WPML String Translation will send all strings to WPML's advanced translation editor and the translation services used.<\/p><p>&nbsp;<\/p><h2><strong>DialogShift Chat Application and Other Communication Services on Our Website<\/strong><\/h2><p>&nbsp;<\/p><p>Our website uses the communication services of DialogShift GmbH, Torstr. 201,<\/p><p>10115 Berlin. These include a chat application, email communication, and telephone communication. The applications process and store data for the purpose of web analytics, operating communication services, and responding to inquiries.<\/p><p>For the operation of the chat function, the chat texts are stored and a cookie with a unique ID is set - this serves to recognize you as a customer. For email and telephone communication, the communication contents are also temporarily stored to ensure efficient processing of your requests.<\/p><p>A cookie is a small text file that is stored locally in the cache on your device. Using this cookie, our application recognizes the device again and can retrieve past chat protocols. This cookie is stored for 90 days from last use. You can disable the storage of cookies in your browser settings. However, the chat function cannot be executed without the use of cookies.<\/p><p>The possible disclosure of e.g., name, email address, or telephone number is voluntary and includes consent to temporarily use and store this data for the purpose of contact until the end of the contact. This personal data will be deleted after 90 days. When using the Journey Messaging Service, your contact details may also be used for the transmission of travel-related information (such as check-in information) if you have consented to this.<\/p><p>The legal basis for data processing is based on Art. 6 Para. 1 lit. a GDPR, \u00a7 25<\/p><p>Para. 1 TTDSG on the basis of your consent.<\/p><p>DialogShift provides further information about the collection and use of data as well as your rights and options for protecting your privacy at https:\/\/www.dialogshift.com\/privacy.<\/p><p>&nbsp;<\/p><p><strong>Notice on the Use of Artificial Intelligence<\/strong><\/p><p>In our company, we use artificial intelligence (AI) technologies in certain areas, for example to support research, analysis, and the preparation of drafts for texts or other content.<\/p><p>AI systems are used solely as supporting tools. All content is reviewed and approved by employees of our company before publication.<\/p><p>&nbsp;<\/p><p>&nbsp;<\/p><\/p><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy policy<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-6471","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy policy (EU) - The Wellem<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thewellem.com\/en\/privacy-policy-eu\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/thewellem.com\/en\/privacy-policy-eu\/\",\"url\":\"https:\/\/thewellem.com\/en\/privacy-policy-eu\/\",\"name\":\"Privacy policy (EU) - 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